Building and Decorating Contractors

Partnering is a structured management approach to team working and continuous improvement.

Our current arrangements with clients include:

  •     West Kent Housing Association
  •     Housing 21
  •     Thanet District Council
  •     Moat Housing Association
  •     Hexagon Housing Association
  •     Thanet Community Housing Association
  •     Notting Hill Housing Association 

 

Imperial's success in Partnering is due to:  

 

 

  •      Developing mutual trust between all parties
  •      Maximising effectiveness through collaborative working and integrated teams
  •      Agreeing methods of problem solving and risk sharing between all parties
  •      Being Customer focused and respect people with different abilities and needs
  •      Taking “ownership” of the project – tell us the problem and we will resolve
  •      Eliminating the “ask, do and be checked” syndrome
  •      Encouraging Open Book and transparency
  •      Sensitively handling complaints and resolve effectively
  •      Managing by outputs that measure performance for:

 

                  -  Customer Satisfaction
                  -  Works completed within Target Times
                  -  Quality & Zero Defects
                  -  Actual Costs v Target Price
                  -  Added Value & Continual Improvement
                  -  Health & Safety
                  -  Respect for People